SilkRoad Implementation and Support Overview

SilkRoad Customer

Unmatched excellence in
service and support

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SilkRoad Cares About Your Success

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SilkRoad Cares About Your Success

SilkRoad Cares about Connecting People to Business Success

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Meet the Experts

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Customer Success Overview

SilkRoad is proud to offer unmatched excellence in service and support to our global customer base. We offer an experienced and dedicated team that has helped companies of all sizes – in a multitude of industries – successfully plan, implement, and administer talent management solutions and strategies.

SilkRoad Experts are Your Experts

From start to finish, our experts will work with your team on all aspects of successfully automating your talent management processes. We can help you identify, prioritize, and align your strategic business objectives with the appropriate solution, ensure that the solution is designed with best practices at its core, and rapidly deliver world-class business solutions that allow your company to focus on employee and business success.

Meet the SilkRoad Expert Teams | Watch the Video “More than a Technology Decision”

Pre-Sales and Solutions Consultants

Let SilkRoad’s pre-sales and solutions consultants team guide you through the evaluation and purchase process with expert insight into SilkRoad’s products. They’ll help you discover how SilkRoad products connect your people to your business success. Our team takes a consultative approach to help you determine which solutions and services are right for you. Start with a personalized demonstration, where a solution consultant walks you through how HR and employees will engage with our systems.

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Implementation Services & Customer Onboarding

Putting a system in place is the easy part. Ensuring you have it configured in a way that will bring you the benefits of automation is where the challenge lies. During your implementation, you’ll find a trusted, knowledgeable people – and the latest technology to make your project move quickly and seamlessly.

Implementation Services
SilkRoad prides itself on the excellence of our dedicated team of implementation specialists. They bring years of experience aligning technology with people and processes in hundreds of global organizations.

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Customer Onboarding
SilkRoad rolls out the RedCarpet for you during the onboarding period. Your customer experience uses SilkRoad Onbo arding for Customers to make it fast and easy to implement a S ilkroad product. Your customer experience features a “Welcome Aboard” portal – configured just for you and your team – that ensures a successful implementation process from Day 1. The automated application keeps everyone on track, helps you anticipate the next step in your project, and tracks deadlines and decision points.

Expert Services

SilkRoad’s Expert Services team was developed to help organizations and HR teams formulate and drive their overall talent management strategy and success. Our goal is to provide you with innovative thinking, an in-depth knowledge of SilkRoad solutions, and the resources you need to ensure your business goals are met while maintaining compliance and building your talent culture.

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Training and Education

The training team, comprised of SilkRoad Product Experts, offers a variety of training options in multiple formats to provide practical knowledge and useful experience with our products. Every option, from on-site training to the virtual Mondays with SilkRoad program, is designed to help your organization leverage our products to achieve optimum value.

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Communities and Champions

The SilkRoad Champions Program is a great way for customers to share their knowledge and experience with other potential or current SilkRoad users. Take part in SilkRoad events, refer friends and colleagues, participate in reference calls, or contribute to public relations activities to earn points towards free passes to Connections, SilkRoad’s annual users conference. Become a Champion today!

Learn more about our Champions Program

When you become a SilkRoad customer, you’re part of a growing community of smart, engaged HR and Learning professionals. We designed and launched the leading-edge SilkRoad Community to be a fully interactive and dynamic portal where our customers can easily connect around products, training and learning, knowledge sharing and support all in one spot.

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Featured Resources

Ultimate Guide to Performance

Are your employees contributing their most to organizational success?

The Ultimate Guide to Performance provides the information needed to improve how companies manage and track employee performance, to ensure employees are aligned with the proper goals and objectives to increase business performance.

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Ultimate Guide to Learning

Are you getting the most out of corporate training and learning?

Today, traditional training programs aren’t enough to meet growing demands for ever changing requirements, best practices, and technologies. This Ultimate Guide will help you leverage new tools to ensure that your employees get the training they need to effectively contribute to organizational goals.

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Global Talent Acquisition: Considerations and Strategies

Are you leveraging global talent acquisition strategies?

New technologies allow HR professionals and recruiters to tap into the global talent market, creating both new opportunities for talent acquisition and challenges.  This white paper takes a look at some considerations and strategies for this new world.

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